The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
We love making custom wood items but it does take time to design, make any changes that are needed, making sure its perfect as can be and then make. Depending on if were making something from scratch or making changes to a current item will depend on how long it will take. If your item is from scratch, please give us roughly 2-4 months to make sure its perfect. Vinyl is not included in this timeline, that is less than a week for custom designs.
Each item has it's size listed, but we can make things bigger or smaller as needed. Need an item for a wreath or a custom shadow box, just shoot us a message. Send us what you need an an estimated size and we can work with you from there.
Max size for wood items: 4 feet x 8 feet (yep, that's correct)
Max size for vinyl items: 2 feet X 10 feet
We do gift wrap for FREE!!! Just let us know in the notes its a gift and ask for wrapping. Some customers prefer to see it first before they give it as a gift, where some are not able to be with their loved one for the holiday and wants to make sure its wrapped. We can wrap it and even add a small TA Wood and Vinyl card so you gift is perfect.
Yes, please let us know what you need. We will give you a cost estimate before we start the design process. We will create a listing for you to purchase and we will start working with you on your design. If for some crazy reason were not able to get the design correct, we will refund your money. We're no longer able to start working on your item with out payment or a deposit. The deposit is non-refundable if you decide you do not want the item after all and we have started making your custom design.
Yes, We charge you what were charged. We do not price gouge, we have lived in these locations and understand that many companies act like you live in another world. We're not like that, we will ship to you. No problems.